We ship via Canada Post within 1-3 business days. If you wish to ship by other carrier please contact us when you place your order. Shipping cost to be determined at checkout.
All duties and or import fees are the sole responsibility of the purchaser.
Okwari Arts- Rapid Water Gallery maintains a strong commitment to customer satisfaction. Your satisfaction is the cornerstone of our mission. We offer a 30 day return policy, following the date your purchase is delivered to your shipping address.
(a) We accept returns for refund less the actual shipping costs incurred to us when we shipped your order if the following conditions below are met or (b) We accept exchanges if the following conditions below are met.
Purchaser must contact us by EMAIL within 30 days of receiving the package for a return or exchange authorization number. Email us at email@example.com and include order number.
All products must be in new condition and verified by us as the original item** that was shipped from our store. In the case of footwear these must be returned in original box, boot filling, toe cardboard and tags attached.
Footwear or other apparel must not have signs of being worn and must be returned in original condition. We can not sell worn footwear or apparel. All products must with the same requirements. Shipping costs to and from the are not refunded and are the responsibility of the purchaser.
Product must be mailed within 30 business days of receiving the return authorization number.
*In the event we have made an error in your order we will absorb ground shipping costs from Canada and US. All other countries we will absorb surface shipping costs.
**Items that are verified not to be purchased from our online store will not be applicable for a refund or exchange. Shipping arrangements and costs will be the sole responsibility of the sender. We can not accept or sell footwear purchased from other stores. Bead colour and pattern of mukluks and moccasins are recorded at the time of shipping
*** All sale / discounted items are exchange or store credit only.
**** Fine art items are non refundable.
Okwari Arts - Rapid Water Gallery processes payment via PayPal. PayPal account is not necessary. Should you prefer paying via credit card choose that option in the checkout process when you are brought to PayPal page.
Your security and privacy matters to us at Okwari Arts -Rapid Water Gallery, which is why we have chosen PayPal as our primary payment method. We promise that we will never share Information kept on file. When you place an order, some information is kept on file so that the order can be tracked and assured of completion, or referred to if there is any question about the order. The information kept on file includes: name, address, telephone, email address and products ordered. We do not share your information with anyone else, ever.